Privacy Policy

X-Tech Enterprises LLC (“X-Tech,” “we,” “us,” or “our”) uses WhatsApp Business and related automation tools to communicate with customers, prospects, and authorized contacts.

Information We Collect

When you message us through WhatsApp or another communication channel, we may collect:

• Your name, phone number, and contact details
• Message content you send to us
• Files, images, audio, or documents you choose to share
• Conversation metadata such as timestamps and delivery status
• Information needed to respond to support, sales, or business requests

How We Use Information

We use this information to:

• Respond to your messages
• Provide customer support
• Manage business communications
• Send requested updates, reminders, or follow-ups
• Improve our services and internal workflows
• Maintain security, prevent abuse, and comply with legal obligations

AI and Automation

We may use AI-assisted tools to help draft, route, summarize, or respond to messages. Human review may be used where appropriate. We do not use message content to sell personal information.

Service Providers

We may process communications using trusted service providers, including Meta/WhatsApp, hosting providers, automation tools, and AI service providers. These providers process information only as needed to provide their services to us.

Sharing

We do not sell your personal information. We may share information only when necessary to provide services, comply with law, protect rights and safety, or operate our business.

Retention

We retain communications and related records only as long as reasonably necessary for business, legal, security, and operational purposes.

Your Choices

You may stop messaging us at any time. You may also request access, correction, or deletion of your information by contacting us.

Contact

X-Tech Enterprises LLC
Email: privacy@x-tech.tv